Refund Policy

Overview

VisaFlow AI provides digital software-as-a-service (SaaS) subscriptions. Because access to the Service is delivered digitally and immediately upon subscription, our refund policy reflects the nature of digital products.

Subscription Fees

Subscriptions are billed in advance on a recurring monthly basis. All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Refund Eligibility

Because digital software access is delivered immediately upon payment, subscription fees are generally non-refundable once a billing period begins.

Refunds may be considered on a case-by-case basis for:

• Duplicate charges
• Billing errors
• Accidental purchases requested within 7 days of the charge

Non-Refundable Situations

The following situations are not eligible for refunds:

• Lack of usage after access has been provided
• Results not meeting expectations (VisaFlow AI does not guarantee immigration outcomes, approvals, revenue, processing speed, or business results)
• Change of mind after access has been granted
• Failure to cancel before the next billing date

Billing Errors

If you believe you have been charged incorrectly, contact us at wade@visaflow.cloud within 30 days of the charge. We will investigate and correct any verified errors.

How to Request a Refund

To request a refund, email wade@visaflow.cloud with your account email, the date of the charge, and the reason for your request. We will review and respond within a reasonable timeframe.

Processing Time

Approved refunds are returned to the original payment method. Processing times depend on your payment provider, typically 5–10 business days.

Contact

For questions about this Refund Policy, contact us at wade@visaflow.cloud.